1. For which services can I book a ride with an extra stop?
You can book rides with an extra stop for book now and prebook service.

2. How is the fare calculated?
The fare includes the cost of the extra stop and is based on the total distance travelled.

3. Can promo codes/ discounts be applied to rides with extra stops?
Yes, all promo codes and discounts for MyQM Rides may be applied.

4. How many extra stops can I add to my booking?
You can add 1 (one) additional stop to MyQM Rides booking and the fee will be shown upon booking.

5. Will the fare remain the same if I switch the order of the stops?
The fare is determined by the total distance travelled, the fare might be adjusted if order of the stops changed.

6. How long can the driver wait at the extra stop?
Our driver will only wait up to a maximum of 3 minutes at your pick up point and extra stop.

7. Can I ask the driver to travel to the second stop and then to the first stop?
No, the fare is pre-determined at the point of booking based on the original order of the stops.

8. I need an extra stop but forgot to include it into my MyQM Rides booking. Can I request for the driver to make an additional stop?
Yes, you can do that in the app, however, the fare will change accordingly based on the total distance travelled.

1. What is MyQM Mall?
MyQM Mall is a one-stop wholesale marketplace app. It is a platform for retailers to source halal, quality and highly sellable products. MyQM Mall’s end-to-end marketplace solutions enable sellers to deliver products directly to the retailer’s doorstep.

2. Refunds
User will only be refunded after MyQM Mall has received the confirmation from Seller that Seller has received the returned Item. In the event where MyQM Mall does not hear from Seller within a specified time, MyQM Mall will be at liberty to refund the applicable sum to User without further notice to Seller. The refund may be made to User’s credit/debit card or designated bank account, or whichever is applicable.  Please take note that the processing time of your refund will depend on the type of refund and the payment method you used.  

Note: The original shipping fee is non-refundable.

3. Delivery methods and timing?
* In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

1. Where is MyQM driver available?
MyQM driver currently only covers Klang Valley and Penang. We will be expanding our coverage to others cities in future.

2. What is the individual criteria for becoming a MyQM driver?
Malaysian Citizen (Blue & Red IC) above 21 years old. Full Malaysian Driving License (P License is not accepted) Min 2 years of Driving License / Experience Valid PSV or PSV Passed Certification Must use own personal Bank Account created under Driver NRIC

3. What is the vehicle’s requirement for the MyQM driver?
Displacement(cc): Min 1.0 litre, Sedan, SUV, MPV (pickup truck / 4×4 not accepted) Car seater: 4-10-seater Car age: 10 years or newer (manufactured in 2010 and above) Valid vehicle insurance with ehailing add on

1. Who can join this MyQM Mall?
All QM members are invited to join.

2. What documents need to prepare for Merchant to join MyQM Mall?

• SSM Form 9/13
• SSM Form 49/s58
• SSM Form 24/s51

3. Who can register as MyQM Seller?
All QM members are invited to register as seller with us.

4. What are the product categories offered under the MyQM Mall?

• Food and Beverages
• Consumer goods
• Beauty and personal care
• Health and Medical products

5. What are the advantages of joining MyQM Mall platform?

• Simple and fast application for merchant to register
• No registration fee
• Aggressive campaigns & promotions for merchants
• Broader market reach and higher revenue
• Potential of export and explore the Middle East, China and other markets worldwide
• Analyze customers data and database and feedback digitally

6. What are the advantages of MyQM Mall for customers?

• User friendly app – fast & easy
• Various promotions and additional discounts
• Fast and secure payment process
• QM members can use QM Gold as payment methods

7. Where can retailer or traders buy the products at MyQM Mall?
Customer can buy the products at:

• MyQM app
• MyQM Mall website at mall.myqm2u.com

8. What is the amount of commission imposed to the MyQM Mall Seller?
A commission ranging from 9% to 15% commission including the payment gateway fees

9. When will payment be made to the MyQM Mall Seller?
Once payment is received from buyer, MyQM payment cut off time to merchant is twice per week .

10. Who are the delivery partner of MyQM Mall?
Our current logistic partner is Ninja Van.

11. Will training be provided to the MyQM Mall Seller?
Yes, training and tutorials on how to upload products on the MyQM Mall platform will be given to the registered Seller.

12. Whom should I contact if I have any questions?
MyQM Mall Seller can contact MyQM Mall Customer Service at 04-2260755 or email info@myqm2u.com